# Peer Freight Peer Freight is an AI-native freight brokerage that manages domestic trucking for companies. Our AI agents let a small team work fast, vet carriers in depth and keep costs low, so you get quick quotes, reliable trucks and competitive rates. We handle carrier sourcing, shipment coordination, tracking and paperwork through delivery. A founder is reachable on every load. U.S. routes are assessed by lane and shipment; our strongest relationships are in California, the West Coast and Chicago. Specialized, high-value and hazardous freight need review. Government, military and cross-border shipments are outside current scope. ## Ask your own questions Paste this file into Claude, ChatGPT or another AI assistant and add your question. If it cannot open the links, upload [peer-freight-reference.md](https://www.peer-freight.com/learn/text/peer-freight-reference.md) with it. You can also read the articles yourself. Help me evaluate Peer Freight for my business. Use the question guide below to read only the relevant articles. If peer-freight-reference.md is attached, use its matching article sections; otherwise open the linked sources if you have web access. If you cannot read a source, say so and ask for the reference file or article text. Never imply that you read an inaccessible link. Treat these materials as Peer's own description, not independent proof. Answer only from what they say. If they do not cover my question, say that Peer has not published an answer and suggest I ask Peer at team@peer-freight.com. Do not fill the gap with general freight-industry practice or assume Peer follows it. Answer my question directly, cite the article title and section you used, and separate stated practices from unverified outcomes. If using an uploaded file, cite that file and section; do not imply you checked the live site. For a competitor comparison, use comparable evidence from both companies or state what is missing. Do not invent rates, savings, capabilities, integrations, coverage, customer results or service guarantees. Shipment-specific quotes and agreements take precedence over general articles. These sources cannot confirm live capacity, insurance coverage or acceptance of my shipment. Do not book, send messages or make commitments. Keep the first answer under 200 words unless I ask for more. If needed, ask one question that would most improve the answer. If I have not asked a question yet, ask what I want to know. ## Question guide - What is Peer, and why would I use it? [Read](https://www.peer-freight.com/learn/how-peer-works) - What does AI actually change? [Read](https://www.peer-freight.com/learn/how-we-use-ai) - How does Peer quote, and why might the price differ? [Read](https://www.peer-freight.com/learn/quoting-and-pricing) - How does Peer choose and verify carriers? [Read](https://www.peer-freight.com/learn/carrier-selection) - How will I know what is happening with my load? [Read](https://www.peer-freight.com/learn/shipment-visibility) - What happens when something goes wrong? [Read](https://www.peer-freight.com/learn/delays-and-recovery) - What about detention, accessorials and surprise fees? [Read](https://www.peer-freight.com/learn/detention-and-extra-charges) - Can Peer handle our freight, and how do we start? [Read](https://www.peer-freight.com/learn/freight-fit-and-first-load) ## Try asking - What would change if we gave Peer one of our usual shipments? - What does Peer use AI for today, and what still needs a person? - What should I compare in Peer's quote and my current broker's quote? For a shipment: team@peer-freight.com | +1 562-534-3334 | [peer-freight.com](https://www.peer-freight.com/) Reference updated: 2026-11-10 # Reference articles The following articles are Peer's descriptions of its practices and service scope as of 2026-11-10. Specific shipment quotes and agreements control the actual move. # One team responsible for your freight Source: https://www.peer-freight.com/learn/how-peer-works Updated: 2026-11-10 Peer manages the trucking work around a shipment: quoting, finding and vetting the carrier, coordinating the move, tracking it and handling problems. You have one team to call from the first request through delivery. ## Key points - Peer is the freight broker responsible for arranging and managing the move. - AI supports the work; people remain responsible for commitments and recovery. - Start with one suitable shipment and judge the service on the result. ## The job you hand us A shipment creates work well beyond finding a truck. Someone has to understand the freight, check the facilities, select the right equipment, verify the carrier, coordinate pickup, follow delivery and collect the paperwork. Peer manages that work for companies shipping domestically. You buy a managed trucking service. Peer is the broker of record on the freight we arrange. Independent motor carriers physically transport it, and Peer manages the carrier relationship and shipment coordination. ## Where we put the effort Our approach combines competitive pricing, detailed carrier checks and a small team supported by AI agents. Agents help gather information and prepare work so people can focus on the shipment and the decisions that need judgment. Less routine coordination work keeps our costs down, and we aim to pass that into competitive rates. We do not publish savings figures or comparisons with other brokers. ## What we need from you Send the lane, timing and what is moving. We clarify the details that change the price, equipment or feasibility. Before booking, we confirm the shipment requirements and agreed terms. You remain the source for facts such as the cargo description, value and how the facilities can load and unload. During execution, Peer handles routine carrier coordination. When a choice needs your approval, we bring you the facts and the decision. A founder is reachable on every load. ## How to evaluate us Give us one actual shipment to quote. Compare the total price, equipment, pickup and delivery requirements, extra-charge terms and communication expectations. Then judge the move on execution: did the truck fit, did the shipment reach the receiver, and did you know what was happening? A first shipment gives you more useful evidence than a broad claim about being the best broker. It also gives us the details needed to understand your freight and work toward a repeat relationship. ## Read next - [AI does the desk work. People own the decisions](https://www.peer-freight.com/learn/how-we-use-ai) - [A quote starts with the shipment](https://www.peer-freight.com/learn/quoting-and-pricing) - [Start with one shipment we can serve well](https://www.peer-freight.com/learn/freight-fit-and-first-load) --- # AI does the desk work. People own the decisions Source: https://www.peer-freight.com/learn/how-we-use-ai Updated: 2026-11-10 We use AI agents internally to research, organize shipment information and prepare operating work. People remain accountable for what Peer promises, the carriers it approves and how it responds when a load needs judgment. ## Key points - AI is Peer's operating method; you buy managed trucking. - Information and recommendations need supporting evidence. - A founder approves the carrier on every load. ## Freight creates a lot of desk work Shipment facts arrive across emails, documents, calls and tracking events. Repeatedly copying them between tools takes time and creates opportunities to lose context. Agents help our team extract details, research carriers, assemble evidence and prepare communications and paperwork. The useful question is whether that work makes the shipment easier to manage. AI should give the operator more time to check a carrier, solve a coverage problem or speak with a customer. ## A recommendation needs a source A plausible answer is insufficient when the question is whether a truck can carry the freight or a company is who it claims to be. Our process calls for source-backed checks, recorded shipment facts and clear treatment of missing or conflicting information. An old facility note can help us know what to ask. It cannot prove today's appointment, loading equipment or receiving hours. New information has to be checked against the actual move. ## People keep the consequential decisions A founder approves carrier selection. Unusual freight, difficult coverage, suspected fraud, damage, claims and consequential recovery decisions require human judgment. The customer should be able to reach a person who understands the shipment. Our use of AI does not move responsibility for the brokerage service onto the customer. ## Your assistant can prepare a quote request too Peer also has a programmatic quote-request interface using MCP, a protocol that lets an assistant call tools, and plain HTTP. An assistant can validate shipment details, submit a request, read back the submission and answer open questions. Setup and the field contract are in our assistant documentation linked below. Sending a request is separate from learning about Peer through these articles. It does not book a truck or produce an instant price through the standard intake API. Peer reviews the request and follows up on questions or pricing. Reading this reference or pasting its prompt does not connect tools or authorize your assistant to submit anything. ## Read next - [One team responsible for your freight](https://www.peer-freight.com/learn/how-peer-works) - [The carrier has to pass the checks before booking](https://www.peer-freight.com/learn/carrier-selection) - [An update should tell you what to do next](https://www.peer-freight.com/learn/shipment-visibility) - [Send loads from your assistant](https://www.peer-freight.com/mcp) - [Assistant interface documentation](https://www.peer-freight.com/mcp.md) --- # A quote starts with the shipment Source: https://www.peer-freight.com/learn/quoting-and-pricing Updated: 2026-11-10 We price the actual lane, equipment, timing and service requirements. We use current market evidence where it fits the move, check the cost of the required service and aim to return a competitive quote without making you fill out an unnecessary questionnaire. ## Key points - Comparable prices need comparable service requirements. - We ask first for details that change price, equipment or feasibility. - A market rate or initial quote does not establish that a carrier is booked. ## Start with the facts that change the move Email the pickup and delivery locations, dates or windows, commodity, approximate size and weight, and any known loading or unloading requirements. Include an existing packing list or shipment document if it contains those facts. For LTL, dimensions, weight, packaging, stackability and required services affect the rating. For dedicated equipment, the truck has to fit the freight and both facilities. A liftgate, forklift, dock, crane, appointment or restricted access can change the right service. We ask about facility hours and appointment requirements during intake. If you do not know them yet, say so. Material timing assumptions need to be resolved rather than silently replaced with standard business hours. ## Use evidence that fits the service Our truckload pricing process uses current lane and equipment market data as a reference, with adjustments supported by the shipment's actual requirements. Specialized equipment may need direct carrier indications. LTL requires an appropriate carrier rating path; a truckload average cannot price a pallet shipment reliably. Market observations inform a quote. They do not guarantee what a carrier will accept or that capacity is available. Short lead times, unusual handling, a difficult destination and the actual pickup window can all affect the achievable price. ## What competitive pricing means We want to win suitable freight on price as well as execution. Our approach uses AI to reduce routine operating work and keep the team small. We aim to put that efficiency into the rate offered to the customer. The amount you save depends on the shipment and the alternative you are comparing. We do not promise a fixed discount, automatic price matching or the lowest price on every lane. For a useful comparison, show us the same equipment, handling, timing and extra-charge terms. ## From price to booked shipment We send the price for the understood shipment and identify material service conditions. A change in cargo, dates, dimensions or handling may require a revised quote. Your go-ahead moves the request into confirmation, paperwork and carrier booking. Do not assume a truck is secured from an estimate or market reference alone. Peer confirms the actual booking and shipment arrangements separately. Ask us for the current status if your pickup depends on a firm commitment. ## Read next - [Start with one shipment we can serve well](https://www.peer-freight.com/learn/freight-fit-and-first-load) - [Extra charges need terms and evidence](https://www.peer-freight.com/learn/detention-and-extra-charges) - [The carrier has to pass the checks before booking](https://www.peer-freight.com/learn/carrier-selection) --- # The carrier has to pass the checks before booking Source: https://www.peer-freight.com/learn/carrier-selection Updated: 2026-11-10 A carrier's rate is one input. The company, identity, authority, insurance, equipment and fit for the shipment also need to check out. AI helps assemble the evidence; a founder approves the carrier. ## Key points - A bid or submitted carrier packet does not equal approval. - Identity checks need an independent source. - Schedule pressure does not remove the required verification. ## Start with the truck the load needs We look for carriers that fit the actual lane, equipment, timing and handling requirements. A low bid from a truck that cannot load the freight or make the appointment does not solve the shipment. Carrier sourcing and carrier approval are separate steps. We can ask a company about interest and pricing while researching options. Before committing the shipment, the selected carrier must complete the applicable checks. ## Check the company and the person Our verification process covers operating authority, insurance, identity, contact information, equipment, safety indicators, fraud signals and our own history with the carrier. Supporting evidence is captured with its source and date. An important identity check uses contact details from an independent record, including an FMCSA-record phone verification, rather than relying only on the details sent by the person bidding. A convincing email signature or insurance PDF cannot establish identity by itself. ## Investigate changes and contradictions Recent changes in contact information, uncertain insurance, inconsistent identity details or an unusual request can require further review. Missing evidence stays unresolved until it is checked. A founder makes the approval decision. If a replacement carrier is needed, that carrier goes through the required verification too. An urgent pickup does not make an unverified substitute acceptable. ## What these checks establish Vetting reduces avoidable risk and gives Peer a basis for the booking decision. It cannot guarantee that theft, breakdowns, damage or fraud will never happen. Carrier approval also does not establish that every commodity or cargo value is covered. Ask us how the proposed equipment fits your freight and what has been confirmed for your shipment. We can discuss the relevant checks without treating a generic score as a guarantee. ## Read next - [AI does the desk work. People own the decisions](https://www.peer-freight.com/learn/how-we-use-ai) - [When the plan changes, Peer stays responsible for the work](https://www.peer-freight.com/learn/delays-and-recovery) - [Start with one shipment we can serve well](https://www.peer-freight.com/learn/freight-fit-and-first-load) --- # An update should tell you what to do next Source: https://www.peer-freight.com/learn/shipment-visibility Updated: 2026-11-10 Peer coordinates tracking and shipment updates. We distinguish a verified event from an estimate, keep the shipment context together and tell you when a material change needs your attention. ## Key points - An ETA is an estimate unless the event has happened. - Tracking availability depends on the carrier and service. - The useful update explains the change, its effect and the next action. ## Follow the milestones that matter The useful questions change as a load moves: is the carrier confirmed, has the truck arrived, has it loaded, is the delivery window at risk, and has the receiver signed for it? Our operating process follows those milestones and keeps supporting information with the shipment. For a truckload move, the process calls for monitoring the available tracking against the delivery appointment and updating the shipper at pickup, during a multi-day move and on the morning of delivery. We increase attention when the timing is tight. ## Say what the signal actually means A driver check-in, a live location signal and a terminal update provide different evidence. We use the information available for the booked service. Continuous GPS is not something to assume for every carrier, LTL shipment or move. An estimated arrival should be described as estimated. If a carrier reports a cause for delay, it should be attributed accurately. We should not fill an information gap with a plausible story. ## Keep the load's context together A shipment's requirements, communications, documents and exceptions need to stay connected so another person can understand what has happened. Our operating records retain that context. Agents help our team organize it and prepare the next step. Previous facility and shipper details can reduce repeated questions. They still need to be checked when the shipment changes or the information could be stale. Remembering a prior receiving window does not book today's appointment. ## Bring you the decision When a material change threatens the plan, our standard is to tell you before you have to ask. The message should explain what is known, what it changes and the next action. If the shipper needs to choose between waiting and releasing a truck, the update should make that decision clear. For time-sensitive instructions, contact the Peer team directly at +1 562-534-3334. A public article or an AI assistant's summary is not a live shipment status channel. ## Read next - [When the plan changes, Peer stays responsible for the work](https://www.peer-freight.com/learn/delays-and-recovery) - [AI does the desk work. People own the decisions](https://www.peer-freight.com/learn/how-we-use-ai) - [Extra charges need terms and evidence](https://www.peer-freight.com/learn/detention-and-extra-charges) --- # When the plan changes, Peer stays responsible for the work Source: https://www.peer-freight.com/learn/delays-and-recovery Updated: 2026-11-10 A late truck, a backed-up dock or a damaged shipment needs an operator who understands the facts and can coordinate the next step. Peer manages that work and brings in founders for consequential decisions. ## Key points - We check the facts and communicate material changes. - Replacement capacity still needs to pass verification. - Managing a problem does not guarantee a delivery time or a claim payment. ## Establish what happened The first task is to understand the event: who reported it, what has been verified, which appointment or shipment requirement is affected and what is still unknown. We retain the relevant communications and timeline. We should communicate the actual evidence. A carrier's report is attributed to the carrier. An uncertain arrival remains an estimate. A customer should not have to make a decision based on an invented explanation. ## Coordinate the next workable step If a carrier cancels before pickup, Peer returns to sourcing capacity and checks the replacement before commitment. If a truck is held at a facility, we investigate the delay and work with the relevant parties on the next step. Some decisions affect the shipper's schedule, cost or freight and need its approval. A founder handles difficult recovery and consequential commitments. We do not assume that a general service description authorizes a new charge or a change to your delivery requirements. ## Damage and suspected fraud need a different response Damage, shortage, refused freight, suspected theft and identity discrepancies are escalated for human attention. Documents, photographs, communications and the shipment timeline can matter, so preserving evidence is part of the response. If something is wrong at delivery, contact Peer promptly and preserve the available evidence. Claims and coverage depend on the actual facts, agreements and applicable policies. Peer coordinating a claim does not establish that an insurer will pay it or that Peer guarantees the cargo's full value. ## Keep a person reachable A founder is reachable on every load. For an active shipment problem, call +1 562-534-3334 or use your Peer shipment contact. People and immediate safety come first in an emergency. The service commitment is to manage the brokerage work and response. Weather, facility delays, breakdowns and other disruptions can still happen. Evaluate us on the facts we communicate, the choices we bring you and the work we do to resolve the situation. ## Read next - [An update should tell you what to do next](https://www.peer-freight.com/learn/shipment-visibility) - [The carrier has to pass the checks before booking](https://www.peer-freight.com/learn/carrier-selection) - [Extra charges need terms and evidence](https://www.peer-freight.com/learn/detention-and-extra-charges) --- # Extra charges need terms and evidence Source: https://www.peer-freight.com/learn/detention-and-extra-charges Updated: 2026-11-10 A standard dry-van truckload quote includes linehaul and fuel, and we do not add fees for routine paperwork or tracking. Charges for extra services such as detention come from the terms agreed for your shipment. ## Key points - Your quote and agreement set any extra charges. This article does not list rates. - We bill detention only with the driver's arrival and departure times attached. - Ask us which extras could apply before the move. ## Make the quoted service clear For a standard dry-van truckload, our quote includes linehaul and fuel. We do not add separate fees for routine paperwork, document uploads, invoicing, communication or tracking links. An accessorial is an extra service or event, such as waiting, an additional stop, unloading labor or a destination change. Whether one applies, and what it costs, depends on the actual shipment and the terms agreed for it. ## Detention needs evidence Detention is a charge for a truck held at a facility beyond its free time. The free time and rate that apply are the ones agreed for your shipment, so ask us for them before the move. We bill detention only with the driver's arrival and departure times attached. If we cannot show those times, we do not charge you for it. ## Ask before the move Tell us early about anything that could create an extra charge, such as a cancellation risk, hand unloading, extra stops or a possible destination change. We will tell you what could apply. LTL, flatbed and other specialized services have their own charges. Liftgate, limited-access and appointment services are rated for the service you are buying. ## Read next - [A quote starts with the shipment](https://www.peer-freight.com/learn/quoting-and-pricing) - [An update should tell you what to do next](https://www.peer-freight.com/learn/shipment-visibility) - [Start with one shipment we can serve well](https://www.peer-freight.com/learn/freight-fit-and-first-load) --- # Start with one shipment we can serve well Source: https://www.peer-freight.com/learn/freight-fit-and-first-load Updated: 2026-11-10 Peer handles domestic full truckload and LTL requests, assessed by the lane and shipment. Energy, hardware, robotics and manufacturing are useful examples of the teams we work with, and other suitable shippers are welcome. ## Key points - Current scope is U.S. domestic trucking, with each request assessed individually. - Our strongest relationships are in California, the West Coast and Chicago. - Specialized, high-value and hazardous freight need review before any commitment. ## Fit starts with the physical move Tell us what is moving, where it needs to go and what can load and unload it. We evaluate full truckload and LTL, with equipment options including dry van, flatbed, step deck and Conestoga where the lane and requirements can be served. Our strongest relationships are in California, the West Coast and Chicago. Other domestic lanes are assessed on their requirements and available capacity. A broad service description does not guarantee a truck for every origin, destination or date. ## The company label is a starting point Hardware and robotics teams may move prototypes, machinery, production units and parts. Energy teams may move power electronics, solar equipment and data center equipment. Manufacturers may need materials and assemblies brought to their facilities. What matters is the shipment itself. Two energy companies can have completely different freight: palletized components to a warehouse, a heavy machine requiring a crane, or batteries with classification and coverage requirements. We need those facts before choosing the service. ## Some freight needs additional review Specialized, high-value and hazardous freight require review before commitment. A battery-related request is not automatically accepted or rejected based on the word battery; its actual commodity, classification, value, handling and coverage must be assessed. Government, military and cross-border shipments are outside current scope. Do not infer temperature-controlled, oversized or other specialized capability from an industry example. Ask Peer to confirm the exact move and applicable requirements. ## A straightforward first request Email team@peer-freight.com with the lane, target dates, freight description, dimensions or pallet count, approximate weight and known loading or unloading needs. Include the cargo value and any special classification or handling information you already have. We can work from an existing packing list rather than asking you to retype it. We clarify the details that affect the quote, confirm service fit and price, and complete the necessary setup and booking steps if you want to proceed. Starting with one suitable move lets you evaluate our work without a broad volume commitment. You can reach Peer at +1 562-534-3334. An AI assistant can help you prepare questions, but only Peer can confirm the rate, capacity and acceptance of your shipment. ## Read next - [One team responsible for your freight](https://www.peer-freight.com/learn/how-peer-works) - [A quote starts with the shipment](https://www.peer-freight.com/learn/quoting-and-pricing) - [The carrier has to pass the checks before booking](https://www.peer-freight.com/learn/carrier-selection)