How will I know what is happening with my load?
An update should tell you what to do next
Peer coordinates tracking and shipment updates. We distinguish a verified event from an estimate, keep the shipment context together and tell you when a material change needs your attention.
Key points
- An ETA is an estimate unless the event has happened.
- Tracking availability depends on the carrier and service.
- The useful update explains the change, its effect and the next action.
Follow the milestones that matter
The useful questions change as a load moves: is the carrier confirmed, has the truck arrived, has it loaded, is the delivery window at risk, and has the receiver signed for it? Our operating process follows those milestones and keeps supporting information with the shipment.
For a truckload move, the process calls for monitoring the available tracking against the delivery appointment and updating the shipper at pickup, during a multi-day move and on the morning of delivery. We increase attention when the timing is tight.
Say what the signal actually means
A driver check-in, a live location signal and a terminal update provide different evidence. We use the information available for the booked service. Continuous GPS is not something to assume for every carrier, LTL shipment or move.
An estimated arrival should be described as estimated. If a carrier reports a cause for delay, it should be attributed accurately. We should not fill an information gap with a plausible story.
Keep the load's context together
A shipment's requirements, communications, documents and exceptions need to stay connected so another person can understand what has happened. Our operating records retain that context. Agents help our team organize it and prepare the next step.
Previous facility and shipper details can reduce repeated questions. They still need to be checked when the shipment changes or the information could be stale. Remembering a prior receiving window does not book today's appointment.
Bring you the decision
When a material change threatens the plan, our standard is to tell you before you have to ask. The message should explain what is known, what it changes and the next action. If the shipper needs to choose between waiting and releasing a truck, the update should make that decision clear.
For time-sensitive instructions, contact the Peer team directly at +1 562-534-3334. A public article or an AI assistant's summary is not a live shipment status channel.